Work Experience
02/18 - Present Accounts Receivables & Payable and Payroll Associate
Danella Companies, Plymouth Meeting, PA
Receive and process customer payments making sure accounts reconcile. Prepare and submit deposits. Evaluate payable vendors and complete payment processing of invoices. Complete weekly entry of payroll consisting of timesheets for multiple states. Accurate data entry of the state, job number, phase of the job, employee's union, corresponding payrate, hours worked and equipment used at each jobsite are critical.
06/17 - 02/18 Patient Account Representative
Conifer Health Solutions, Exton, PA
Conduct appropriate account actions, such as adjustments, refunds, and transfer of payments on final billed claims. Identify payor trends in payment delays and escalate issues to Supervisor. Update important account information such as insurance plan information and Patient/Payor demographic information, post notes and memos, and solve recoupment issues. Return accounts to Appeal Writers for next level appeals as needed. Research, troubleshoot and resolve complex billing issues taking all steps to resolve and ensure full resolution.
12/16 - 06/17- Billing Customer Service Representative
Optum 360/Quest Diagnostics, Norristown, PA
Process adjustments, refunds, transfer bills, mail returns and perform manual sales. Evaluate and respond to all aspects of written billing inquiries, including but not limited to: billing insurances, and updating invoices. Research, troubleshoot and resolve complex billing issues and customer complaints, taking all steps to resolve and ensure full resolution.
09/14 - 12/16 - Load Planner Support
Saia Logistics, St. Louis, MO
Performs customer service and database maintenance functions for Saia Logistics' client, AT&T. Assists in the receiving of the product: captures information about the shipment, enters it into the database, and takes calls from customers regarding the product. Maintains the load tracker database utilizing Access and Excel. Performs data entry for order and load tracking and tracing. Performs customer service representative functions with clients and vendors for tracking of freight and general customer service. Communicates with load planners to accomplish support functions. Manages the call center ticketing process: creates tickets for new calls or adds to information on existing calls from previous points in the supply chain. Runs daily and weekly tracking reports. Performs monthly audits of Bills of Lading for specified vendors.
06/12 - 06/15 - Member Services Supervisor
Sam's Club, Flagstaff, AZ
Supervise all cashiers, cart/lot attendants, door greeters, and membership desk associates. Provide member assistance as well as system overrides as needed at all registers including: the optical center, photo center, tires and battery center, jewelry counter, pharmacy, and cafe. Maintain the integrity of a $2,000 cash drawer to provide change, as necessary, to all registers.
Cashier
Maintaining the integrity of the cash drawer while assisting members with accuracy and speed. Directing members and answering any questions. Providing a clean and orderly shopping environment for the members by cleaning the registers and surrounding areas. Returning products to their correct locations. Informing members of and selling upgraded memberships as well as credit cards.
Reason for Leaving: I had reached as high as I desired to go with the company and felt that my new employment offered greater opportunities for advancement.
07/11 – 07/12 - Delicatessen Counter Associate
Safeway Grocery Store, Flagstaff, AZ
As a member of the Deli team I worked all shifts. All shifts required diligence in maintaining a clean environment; provide great customer service with a cheerful and willing attitude, and have a good working knowledge of products and sales. Other shifts also required pre-packaging of food for customer availability, as well as production of special orders.
Reason for Leaving: Inconsistent scheduling and very low pay.
07/10 – 05/11 - Chrysler Customer Assistance Center Associate
Convergys Corporation, Salt Lake City, UT
Chrysler Group Inc. Call Center – Trained in receiving both Tier I & II incoming calls from vehicle owners. Practicing stringent performance and customer service rules were mandatory while expressing customer loyalty appreciation. Assisted in clarifying warranty coverage inquiries, locating dealerships, minor technical assistance, etc. Electronically filed customer complaints and offered all available assistance. Accurately documented every call for possible future legal use.
Reason for Leaving: Relocated to Flagstaff, AZ to attend N.A.U.
10/08 – 05/10 - Service/Sales/Sandwich Artist
Subway, Ozark, MO
All Front and Back of House responsibilities including complete customer service, nightly audit, making/stocking product lines, and closing duties for entire location.
Reason for Leaving: Relocated to Utah to pursue a Bachelor Degree.
10/08 – 05/10 - Customer Service/Sales/Return Desk Associate
Lowe's Home Improvement, Springfield, MO
Greet and assist customers in finding what they need in the store, perform returns in accordance with store policy, check customers out in a timely manner, process credit card applications and payments, answer phones and direct calls to the desired department, and make every available effort to reconcile any problems or complaints the customer has.
Reason for Leaving: A family emergency occurred and I needed to return home for several weeks. I was not aware that I could take a leave of absence and keep my job so I quit.
05/08 – 08/08 - Apprentice Technician: HVAC/R & Commercial Kitchen Equipment Repair
05/06 – 02/07 Adobe Refrigeration Inc., Clarkdale, AZ
Troubleshooting-Diagnostics-Repairing-Installation-Maintenance of equipment, Some duct work fabrication, Both residential and commercial customers. EPA Certified Universal Technician (Certificate No. 0419299466400)
Accounts Receivable Office Assistant
Created detailed customer invoices, reconciled accounts, made deposits and filing.
Reason for Leaving: Acceptance to colleges in Springfield and Ozark, MO
07/05
– 11/05 - Shift Leader: Service/Sales
Blockbuster Video, Cottonwood, AZ
Greet and assist customers in locating desired products, check-in and restock returns throughout shift, prepare store for new releases, inform customers of current promotions, answer phones and assist customers with questions about their accounts, nightly drawer audit, and closing duties for entire location.
Reason for Leaving: I was not informed of certain store policy requiring me to work certain holidays at the time of hire. Once I was informed I could not comply and quit.
04/03
– 12/04 - Shift Leader: Service/Sales
Dairy Queen, Cottonwood, AZ
Greet customers, take orders (front counter/drive-thru), prepare entire menu including all cooking functions and serve orders timely. Requires cleaning all equipment and store itself. Responsible for training new employees, nightly drawer audit, making/stocking product lines, and closing duties for entire location.
Reason for Leaving: I wanted a change from the fast-food industry.
11/01 – 01/03 - Accounting Clerk
Hotel Congress, Tucson,AZ
Historic property consisting of the hotel, a full sized restaurant, banquet facilities, 3bars, a nightclub, and one tenant.
· Managed the City of Tucson’s Empowerment Zone Tax Program for the company. Developed and maintained the Excel program to track all required personnel information.
· Payroll – Assisted with new employee entry into the Point-of-Sale (Aloha) program as well as the bi-weekly processing of time cards. Also maintained the company’s P/R files.
· Accounts Payable – Completed vouchers using the Chart of Accounts, entered incoming invoices, and processed vendor payments within the Peachtree Accounting Program. Maintained the company’s A/P files.
Reason for Leaving: My family moved to Clarkdale, AZ to start a new business.